Return & Refund Policy

Effective Date: October 8, 2025

At 5Star Wholesale iPhone, we are committed to providing quality iPhones and electronic products to our customers. We carefully inspect and package orders before dispatch. However, if you receive a product that is defective, we are here to help.

This Return & Refund Policy applies to orders delivered to Australia, Austria, Canada, France, the United Kingdom, and the United States.

1. Returns for Defective Products Only

We accept returns only for products that are defective or arrive with a manufacturing or functional fault.

Returns are not accepted for reasons such as:

• Change of mind

• Incorrect product selection

• Personal preference

• Compatibility issues caused by the customer

• Cosmetic imperfections that do not affect functionality

• Damage caused after delivery

• Improper use, handling, or installation

• Normal wear and tear

Products must be returned in accordance with the requirements outlined below.

2. Return Eligibility

To be eligible for a return, you must:

• Contact us promptly after discovering the defect.

• Provide your order number and proof of purchase.

• Clearly describe the defect or issue.

• Provide clear photographs or videos showing the problem when requested.

• Follow our return instructions before sending the product back.

• Return the product in substantially the same condition in which it was received, except where the defect itself prevents this.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

3. Return Request Process

If you believe you have received a defective product, please contact 5Star Wholesale iPhone Customer Support with:

1. Your order number

2. Name used to place the order

3. Product name

4. Description of the defect

5. Photos or videos demonstrating the issue

6. Any relevant shipping or tracking information

Our team will review the information and determine whether the product qualifies for a return.

If your return request is approved, we will provide you with the applicable return instructions.

4. Inspection of Returned Products

Once a returned product is received, it may be inspected and tested to verify the reported defect.

If the product is confirmed to be defective, we will proceed with an appropriate resolution in accordance with this policy.

If the product is found to be functioning properly or the issue resulted from misuse, accidental damage, unauthorized modification, or improper handling, the return may be rejected.

5. Exchanges

We do not offer product exchanges.

If a returned product is confirmed to be defective and the return is approved, the available resolution will be determined by 5Star Wholesale iPhone in accordance with the circumstances of the order and applicable consumer laws.

6. Refunds

Where a refund is approved, it will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We cannot control processing times imposed by third-party payment providers.

7. Return Shipping

If a product is confirmed to be defective and the return is approved, we will provide instructions regarding the applicable return shipping arrangements.

Customers should not pay for or arrange a return shipment before receiving instructions from our customer support team.

If a returned product is determined not to be defective or the return does not meet the requirements of this policy, the customer may be responsible for applicable return shipping costs.

8. Products Damaged After Delivery

Our defective-product return policy does not cover damage caused after delivery, including damage resulting from:

• Accidental drops or impacts

• Liquid or moisture exposure

• Improper charging or use

• Unauthorized repairs or modifications

• Physical abuse

• Incorrect installation or handling

• Other customer-caused damage

Please handle all electronic products carefully and follow the manufacturer's operating and safety instructions.

9. Incorrect or Incomplete Orders

If you receive an item that is materially different from what you ordered, please contact us as soon as possible with your order details and photographs of the product received.

We will review the issue and provide appropriate instructions.

10. International Orders

This policy applies to eligible orders delivered to:

• Australia

• Austria

• Canada

• France

• United Kingdom

• United States

For international returns, customers must follow all return instructions provided by 5Star Wholesale iPhone. Customs requirements or other international shipping procedures may apply.

11. Consumer Rights

This Return & Refund Policy is intended to explain our standard return procedures and does not limit any mandatory rights or protections you may have under applicable consumer protection laws in your country or jurisdiction.

Where applicable law provides additional rights regarding defective or faulty products, those rights will continue to apply.

12. Contact Us

If you have received a defective product or have questions about our Return & Refund Policy, please contact 5Star Wholesale iPhone Customer Support through the contact information provided on our website.

Please include your order number whenever contacting us about a return so that we can assist you efficiently.

5Star Wholesale iPhone
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